Shipping

General

These terms and conditions apply to all purchase orders submitted to Adriano Lonato’s webshop (in the following referred to as the Webshop), covering all purchase agreements that a consumer enters into online with Adriano Lonato. We encourage you to read these terms and conditions in their entirety before submitting an order. These terms and conditions may be updated and vary from time to time, which is why we ask you to read the terms and conditions previous to every order you place in the Webshop.

A binding purchase agreement is entered into as soon as your order has been confirmed by us and an order confirmation has been sent from Adriano Lonato to the e-mail address you submitted. If incorrect price information has been shown on the Webshop you will be given the opportunity to either purchase the item at the correct price, or cancel the order.

Prices

Occasionally there may be information in the Webshop that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the Webshop is inaccurate at any time without prior notice (including after you have submitted your order).

The prices in our Webshop constitute the total price (including VAT), but do not include delivery costs or potential payment fees.

Payment

Payment is possible in the currencies set out in the Webshop. Payment can be carried out by credit or debit cards, Klarna Invoice, or PayPal (local variations depending on shipping destination).

Please note we are currently unable to accept merchandise cards, cash, or checks as payment in the Webshop.

Delivery

Adriano Lonato accepts and processes the purchase orders in the same succession that they are submitted to the Webshop. The time of delivery is the day that the item is available for collection. Normally the time of delivery within the United States is 6-8 weeks following fittings.

All shipping costs will be specified in the purchase order, so that the cost is clearly visible to you prior to completing the order.

Packages returned as undeliverable

If a purchase sent to you is returned as undeliverable, we reserve the right to charge you a fee covering the entire cost of the shipping and processing. Non-collected packages are normally not covered by the right to return items as well as the returned order.

Delays

Should your order be delayed you will receive a message of this, including a new suggested time of delivery, at the latest within 30 days after you submitted your order. If your order has been delayed, and the new suggested time of delivery has been accepted but the order has not yet been delivered within 15 working days after the new estimated time of delivery, you may always notify our customer services team.

RePack – Collection and Use of Personal Data

The Online store discloses to Plan B From Outer Space Ltd. the data necessary for the processing and invoicing of the order. The customers’ data is recorded in the RePack customer register, the data included in which is used for the processing and follow-up of the order, the delivery of the voucher and the care and maintenance of the customer relationship.

Plan B processes the customer’s personal data in accordance with the laws relating to data protection applicable in Finland. Plan B does not sell, distribute or rent the data to third parties. Plan B does not transfer the collected personal data to third parties for purposes other than those relating to the processing of the order or possible debt collection measures. Plan B retains the right to transfer data relating to a customer to the authorities if the customer has acted against law or contrary to good practice.

The customer has the right to review, rectify or erase the data on him/her from the customer register. For this purpose, please make a request in writing to the address info@originalrepack.com. The description of the data file is available at the Plan B web site at the address www.originalrepack.com Access to the register is prohibited from persons other than those employed by Plan B or the Online store.

Returns and Exchanges

For the return to be accepted the returned items must be essentially in the same condition in which they were sold and with any seals intact. This does not apply if the items were damaged or otherwise changed due to any measure necessary to examine them, or due to any other circumstance not related to the consumer.

The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card.

For hygiene reasons, swimwear and underwear are non-returnable and non-exchangeable unless seal is unbroken.

Damaged products

Adriano Lonato ensures that all products are meticulously checked through our quality control procedures before being dispatched to our customers. We work hard to avoid the emergence of damages or defects in our products.

Should you find that an item despite this is damaged or otherwise defective, please contact our Customer Support for personalized assistance.

Colors

We cannot guarantee that the colors appearing in the Webshop reflect the clothes’ colors in reality. The colors can be reflected in different ways depending on for example your computer or phone screen, graphic card and the computer settings.

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